Data protection
Your data is encrypted in transit and at rest. Documents, conversations and account details are stored securely, with protections applied at every layer of the service.
We collect only what the service needs to operate, and we retain it only for as long as it is needed. The details are set out in our Privacy Policy.
Access control
Access to your data is restricted and monitored. Within the platform, you can only see and change your own documents, conversations and alerts. Administrative access is limited to designated EuroLaw Hub staff, is never self-service, and is logged.
Your password is never visible to us, never logged and never shared. If your account is ever suspended, access is blocked across the entire service.
Privacy by design
Documents you upload are used only to answer your own research questions. Your documents and your prompts are never used to train AI models; our contractual arrangements with our AI provider prohibit it.
You can delete any document at any time. Deletion removes both the original file and the working data derived from it within our standard retention window.
Where your data lives
EuroLaw Hub is operated from cloud regions in the European Union, and your documents and account data are stored in the EU. Where AI processing involves a transfer outside the EU, it is covered by appropriate contractual safeguards, including Standard Contractual Clauses. See the Privacy Policy for the full list of processors and safeguards.
Resilience
Your work is backed up regularly, backups are encrypted, and our ability to recover is tested. If something goes wrong, our priority is restoring your access to your saved work quickly and safely.
If something goes wrong (GDPR Art. 33)
In the event of a personal-data breach, EuroLaw Hub will notify the competent supervisory authority without undue delay and where feasible within 72 hours of becoming aware, as Article 33 GDPR requires. Where a breach is likely to pose a high risk to you, we will also tell you directly, in clear and plain language, what happened and what we are doing about it.
Responsible disclosure
Security researchers are welcome. If you believe you have found a vulnerability or have a security concern, please report it to altay@eurolawhub.com. We will acknowledge your report within three business days and work with you in good faith. Please do not access other users' data while investigating.