1. Who processes your payment
Subscriptions are sold and processed by our merchant-of-record payment provider, which handles the payment transaction, VAT/GST and invoicing, and issues your receipt. Refunds are executed through the same channel and returned to your original payment method.
2. EU 14-day right of withdrawal
If you subscribe as a consumer in the EU/EEA, you have a 14-day right of withdrawal under the Consumer Rights Directive (2011/83/EU). Because EuroLaw Hub is a digital service delivered immediately, at checkout you expressly consent to immediate performance and acknowledge that, once you start using the paid service within the 14-day period, you lose the right of withdrawal for the portion already performed. If you withdraw within 14 days without having used the paid service, you receive a full refund. If you have partially used it, any refund is reduced proportionately to the service already provided.
Business customers (purchases made for professional purposes) are not covered by the consumer withdrawal right; the sections below still apply.
3. Billing errors and duplicate charges
Charges resulting from a billing error, duplicate payment, or a technical fault on our side are refunded in full, no questions asked. Beyond that, we handle requests pragmatically and may issue pro-rated or discretionary refunds — for example where the service was materially unavailable during your billing period.
4. How to request a refund
Email altay@eurolawhub.com from your account email with your invoice or order reference and a short description. We acknowledge requests within 2 business days and decide within 14 days. Approved refunds are initiated immediately; depending on your bank or card issuer, the amount typically arrives within 5-10 business days.
5. Cancellations are not refunds
You can cancel any time from Billing → Manage subscription. Cancellation stops future renewals; you keep access until the end of the paid period. The free trial requires no payment, so nothing is charged or refunded when a trial ends.
This page summarises our practice and does not limit any mandatory rights you have under applicable consumer law. See also our Terms of Service.